Answers to Frequently Asked Questions

faq

Helpful answers and info from Wilmington Surgical Associates

 

Get the information and answers you’re looking for to frequently asked surgery questions and questions about your care at Wilmington Surgical.

How soon can I be seen in your office?

At WSA, we can see you much sooner than is typical of surgical practices. In fact, we can see you the same day that you call, if you require it. We also welcome walk-ins. And we of course still book appointments to fit your schedule. The point is that Wilmington Surgical offers a level of accessibility that few in and around Wilmington can match. Because you matter.

What do I need to bring with me for my first visit?

For your initial visit, remember to download, fill out and bring in your new-patient information forms, which you can download here. Also please bring your insurance information, any relevant medical records, a list of the medications you take and — if required — a physician’s referral. When you call to book an appointment, we’ll explain what you can expect from your first visit, and we’ll be happy to answer any questions you may have. We look forward to seeing you! Call us today at 910-763-7363.

Do you normally take tests at the first visit? What kind?

As part of our dedication to efficient, high-quality care, we generally strive to be as efficient as possible. This means we may perform some tests during your first visit, depending on a number of factors. For ultrasound examination, we may and often do elect to perform studies (in our nationally accredited vascular diagnostics center) during initial visits when appropriate, which can provide same-visit results. Other tests may be required that cannot be performed at WSA. But each person’s needs are different. If you have further questions, please don’t hesitate to give us a call. 910-763-7363

Will I get your treatment recommendations during my first visit, or will I have to wait for test results to learn what choices I may have for treatment?

WSA’s surgeons and other providers will make recommendations only after careful evaluation and a thorough understanding of the problem and surrounding circumstances. Prior to having all results, we may know enough to be able to predict the types of treatments that could be appropriate and effective. But we will only recommend treatments once we have the answers we need to help you make an informed decision.

Who will tell me about the surgical approaches available to me? Do you offer minimally invasive surgery?

You can find out a great deal about the types of surgeries Wilmington Surgical’s specialists perform here on the web site. But as for what will be best for you, that depends entirely on the unique details of your health, your body, your life, etc. So, we’ll inform you of your best options once we know. However… you can rest assured that Wilmington Surgical Associates’ surgeons will always consider the best minimally invasive solution for your problem. In fact, WSA offers advanced minimally invasive skill and capabilities, including single-incision laparoscopy and robotics-assisted surgery. This means we perform many minimally invasive procedures that other surgeons don’t offer.

Will my insurance plan cover my treatment and any tests you order for me?

That depends entirely on your insurance plan… but we’ll be happy to help with that. When you call for an appointment, we’ll do an insurance pre-authorization, and we can also help determine what is or isn’t covered, including tests and treatments. Generally, insurance covers tests and treatments that are medically necessary. The extent of coverage and patient financial responsibility varies from plan to plan, and should be explained in your Summary of Plan Benefits. You may also wish to contact your insurance carrier directly.

If I must have surgery, where would it be performed?

Wilmington Surgical Associates’ physicians perform a broad range of surgical procedures that include both outpatient and inpatient surgeries. Where your surgery is performed depends on your needs, but we perform outpatient surgeries at Atlantic Surgicenter and Wilmington SurgCare and inpatient surgeries at New Hanover Regional Medical Center, Cape Fear Memorial Hospital and Pender County Hospital. We also perform a number of in-office procedures in our own offices at WSA.

How long do most patients have to wait before surgery can be scheduled?

With our team of providers, advanced capabilities and focus on accessibility and efficiency, we’re able to schedule surgeries much earlier than you might find with other surgeons. Of course, it all depends on the particulars of your iindividual case. But we may be able to perform your surgery in a matter of days rather than weeks… or months.

Who will be available to help me after surgery with medical or pain management questions?

We will. We take our commitment seriously to provide the best possible care for you and your loved ones, which includes being there for you. We’ll make sure you’re informed about what to expect during your recovery (including how long it should take)… and how to reach us. We always have a board-certified surgeon on call after hours, we welcome your questions and we believe in being flexible and responsive in support of your care in recovery.

Have additional questions? Please don’t hesitate to give us a call at 910-763-7363. You can also reach out to us via our online contact form or request an appointment.

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